Service Guarantee

Our Commitment to Your Satisfaction

At Ghognychor, we are committed to providing valuable apartment layout consultation services that genuinely improve your living experience. While consultation services cannot be "returned" in the traditional sense, we stand behind the quality and usefulness of our advice.

Our satisfaction guarantee ensures you receive practical, actionable guidance tailored to your UK apartment's unique characteristics and your personal lifestyle needs.

Service Satisfaction Guarantee

What We Guarantee

When you engage our apartment layout consultation services, we guarantee to provide:

• Personalised advice based on your specific apartment dimensions and constraints
• Practical recommendations suitable for UK housing types and rental restrictions
• Clear, actionable guidance that can be implemented within reasonable budgets
• Responsive communication throughout the consultation process
• Professional expertise in small space optimisation and wellbeing design

Response Timeline

We guarantee to respond to your consultation request within:

If You Are Not Satisfied

Additional Support

If our initial consultation advice does not fully address your needs, we will provide additional clarification and support at no extra cost, including:

• Follow-up consultation to refine recommendations
• Alternative layout suggestions if initial plans don't suit
• Additional resources and references for implementation
• Clarification of any aspect of our advice

Consultation Revision

We will revise our consultation recommendations if:

• Our advice was based on misunderstood apartment specifications
• Recommendations are impractical for your stated constraints
• You provide additional information that significantly changes the requirements
• Our initial suggestions do not align with your stated goals

Satisfaction Process

Step 1: Contact Us

If you are not satisfied with any aspect of our consultation service, please contact us within 14 days of receiving your consultation. Explain specifically which aspects of our advice do not meet your needs.

Step 2: Review and Discussion

We will review your concerns promptly and arrange a call or email discussion to understand how we can better meet your requirements. This may involve clarifying your apartment specifications or lifestyle goals.

Step 3: Resolution

Based on our discussion, we will provide:

• Revised consultation recommendations
• Additional layout options
• Supplementary guidance on implementation
• Connection with relevant professional services if needed

Service Limitations

Scope of Guarantee

Our satisfaction guarantee covers the quality and relevance of our consultation advice. It does not cover:

• Results from implementing our recommendations
• Costs of furniture, contractors, or materials
• Changes to your apartment that require professional trades
• Rental property restrictions discovered after consultation
• Personal taste preferences that differ from our design principles

Implementation Responsibility

While we provide expert layout advice, the implementation remains your responsibility. We recommend:

• Checking rental agreements before making changes
• Consulting professionals for electrical or structural modifications
• Considering your budget before following all recommendations
• Adapting our advice to your specific circumstances

Ongoing Support

Follow-Up Service

Our consultation relationship doesn't end with your initial advice. We offer:

• Email support for clarification questions up to 30 days post-consultation
• Brief phone calls to discuss implementation challenges
• Updates to recommendations if your circumstances change
• Additional consultations at discounted rates for existing clients

Long-Term Relationship

We value long-term relationships with clients. If you move to a new apartment or your needs change, we offer preferential rates for additional consultation services.

Quality Assurance

To ensure consistent service quality, all our apartment layout consultations are:

• Based on current design best practices and psychological research
• Tailored specifically to UK housing types and constraints
• Reviewed for practicality and implementation feasibility
• Delivered by experienced space planning specialists
• Supported with ongoing assistance and clarification

Contact for Service Issues

If you have concerns about your consultation service or need to request additional support:

Email: info@ghognychor.world
Phone: +44 2080 043 425
Address: Eagle House, 163 City Road, London, EC1V 1NR, UK

Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

Policy Updates

We may update this Service Guarantee to reflect improvements in our consultation process or changes in service offerings. Updates will be posted on this page with a revised date.

Existing clients will be notified of significant changes that affect their service experience or support options.